Property management advice

To understand why our property manager, Melanie, is so successful you only have to look at her passion.

With close to 20 years of experience in the industry Melanie is one of the most experienced property managers in the Northern Suburbs.

To help you with all the little questions you might have – and the ones you might not have thought of, we have complied the below list.

If you would like Melanie to get in touch regarding how she can help your investment shine, click here.

Finding the right tenant

To ensure we select the right tenant we conduct superior tenant screening by collecting as much information as possible. We look at their previous renting history, employment history, how much they earn, photo identification, pay slips, previous utility bills and personal references. We also use a service entitled ‘TICA’.


Bond is calculated to the equivalent of four weeks rent for vacant residential properties or six weeks for furnished properties. Bond is lodged directly at the Rental Bond Board by the tenant at commencement of the lease agreement. Bond is returned to the tenant, less any outstanding monies, after the final inspection has been completed.

Ingoing condition report

A condition report is prepared on every property before the tenant takes possession. This report thoroughly details each room and its fittings and fixtures, plus any notable items or damage. Photos are taken at the inspection and kept on your property file for future reference, along with photocopies of all keys and remotes given to the tenant.

Periodical inspections

Inspections are a vital part of our service as it allows us to ensure that your tenants are maintaining your property, as well as giving us an opportunity to identify any necessary repairs. Inspections are conducted every 3 months. A report is compiled detailing the way the tenant is maintaining the property, along with any reported repairs or maintenance.

Rent review

The rent is always reviewed upon expiry of the lease and at each periodic inspection thereafter to ensure it keeps up-to-date with rental market values.

Outgoing inspections

Once a tenant has vacated a property a thorough inspection is conducted. Any damage or cleaning issues are identified and rectified at this time, taking into consideration reasonable wear and tear. Landlords are also welcome to attend this inspection to ensure they are happy with the property’s condition before the bond is released.


To ensure the financial security of your investment we recommend you take out Landlords Insurance, which is designed to protect you against possible property damage or loss of rent. We recommend Terri Scheer Landlords Insurance. Please contact Terri Scheer on 1800 804 016 or visit terrischeer.com.au for more information. Please be aware that you may also require Building Insurance depending on your property type.

Smoke alarm legislation

To take away your liability from all aspects of the Smoke Alarm Legislation we recommend using Landlord Compliance NSW or First State Smoke Alarms. For a small fee they will take away all liability from you as an owner and ensure you are fully covered. Please talk to your property manager for more information on this service.

Maintenance and tradespeople

If your tenant reports any necessary repairs or maintenance we will notify you and look after the repairs on your behalf and upon your instruction. We will use either a tradesperson nominated by you or a qualified, licensed and insured tradesperson from our database who all offer competitive rates. When it comes to emergency repairs we will immediately take action to see that your property is restored as quickly as possible.


Pets will only be permitted at the property with your prior approval. If a tenant fails to obtain your approval this may result in the termination of the tenant’s lease. If a pet is approved, a special clause will be inserted into the residential lease.


Rent is payable by the tenant in advance. We have zero tolerance of rent arrears and have invested in the best technology to ensure that all rent is paid on time.


We provide all our landlords with comprehensive monthly statements detailing all paid invoices. All statements are emailed directly to all landlords. Funds are banked directly into your nominated account at the end of each month.

Water usage

If the property is individually metered, all tenants are responsible for the water usage charge on the Sydney Water bill.

Change of owner details

If you wish to change any of your personal details, such as your account details or postal address, we will need this in writing. Please email any changes to thirroul@oneagency.com.au or fax to 02 4267 3333.

Selling your property

If you are interested in selling your investment property please call our office on 02 4267 3344 to speak to our Principals, Vanessa Denison-Pender and Kane Downie.